General engagement references and resources
AccountAbility AA1000 Stakeholder Engagement Standard
- Australasian Evaluation Society http://www.aes.asn.au/
- Bank of I.D.E.A.S. Australian consultancy services and resources for community-led change and renewal projects.
- Brackertz, N, & Meredyth, D. (2008). Social inclusion of the hard to reach: community consultation and the hard to reach: local government, social profiling and civic infrastructure: final report. Swinburne Institute for Social Research. Available at:
- Department of Sustainability and the Environment (2005). Effective engagement: Building relationships with community and other stakeholders. Book 3 – the engagement toolkit. Melbourne: State of Victoria. Available at:
- Durham E., Baker H., Smith M., Moore E. & Morgan V. (2014). The BiodivERsA Stakeholder Engagement Handbook. BiodivERsA, Paris (108 pp).
- NCOSS (2014). Have your say – but how? Improving public participation in NSW. NSW Council of Social Services Research Report.
- International Association for Public Participation: https://www.iap2.org.au/
- International Association for Public Participation (2015). Quality assurance standard in community and stakeholder engagement. IAP2 Australasia, Wollongong.
- Parliament of Australia (2011). Citizens’ engagement in policymaking and the design of public services. Research Paper No. 1, 2011-12.
- Robinson, L. (2003). Consultation: What works. Presentation to the Local Government Public Relations conference, Wollongong, Australia.
- Tamarack: Canadian-based charitable institute for community engagement. Includes resources for community engagement.
- US Environmental Protection Agency (2015). Public participation guide: Foundational skills, knowledge, and behaviors.
- US Government Public Participation Playbook. Available at: https://participation.usa.gov/
- Victorian Council of Social Services, Partnership Practice Guide
- Wilson, E, Best, S, Blackmore, E and Ospanova, S (2016). Meaningful community engagement in the extractive industries: Stakeholder perspectives and research priorities. International Institute for Environment and Development, London.
References and resource specific to the energy sector
- Australian Energy Regulator (2013). Better Regulation: Consumer Engagement Guideline for Network Service Providers. AER, Australia. Available at:
- Australian Energy Regulator. Consumer Challenge Panel.
- Australian Energy Regulator (2013). Stakeholder Engagement Framework. AER, Australia.
- Consumer Utilities Advocacy Centre Ltd (2013). Meaningful and genuine engagement: Perspectives from consumer advocates. CUAC, Australia.
- CIGRE, Council on Large Electric Systems (2013). Stakeholder engagement in electricity projects. United Kingdom.
- EWON, Energy and Water Ombudsman NSW. Library of case studies relating to electricity.
- Ethnic Communities Council of NSW. (2015). Cultural Connections - Engaging CALD energy consumers.
- UnitingCare Australia (2014). A deliberative approach to consumer engagement in the energy sector. Discussion paper.
- UnitingCare Australia (2015). Changing the DNA of network tariff setting in Australia.
- World Business Council for Sustainable Development. (2012). Electric utilities: Empowering consumers. Conches-Geneva, Switzerland.
Other useful references
- CSIRO and Energy Networks Association. (2015). Electricity Network Transformation Roadmap: Interim program report.
- Gangale, F., Mengolini, A., & Onyeji, I. (2013). Consumer engagement: An insight from smart grid projects in Europe. Energy Policy, 60, 621-628.
- Littlefield, S. (2014). The Customer Forum: Customer engagement in the Scottish water sector. Utilities Policy, 31, 206-218.
- Moffat, K., & Zhang, (2014). The paths to social licence to operate: An integrative model explaining community acceptance of mining. Resources Policy, 39, 61-70.