Energy Ombudsman (E-Ombud)<br/><br/>The energy ombudsman resolves and mediates disputes between two sets of parties.<br/><br/>End-customers may lodge a complaint with the energy ombudsman against their retailer and/or aggregator. Alternatively, retailers / aggregators may lodge a complaint against a market or network operator.<br/><br/>To resolve complaints the energy ombudsman will interpret: bilateral service contracts between parties; market rules; consumer law; and government legislature. It will make a final recommendation for dispute resolution.<br/><br/>Subject to jurisdiction, the energy ombudsman may be a government service or an independent not-for-profit NGO.<br/>