New Handbook to raise the voice of energy customers
Energy networks are pursuing a revolution in the customer relationship that is as dramatic as changes in the energy system itself, Energy Networks Association (ENA) Chief Executive Officer, John Bradley, said today.
The ENA and CSIRO released today the Customer Engagement Handbook – the first major work from the Electricity Network Transformation Roadmap project for 2016.
Mr Bradley said there is no silver bullet for ensuring the energy system delivers the best outcomes for customers.
“Giving a voice to time-poor customers is the key to maximising the benefits of a changing energy system for the community,” Mr Bradley said.